Question 1

Connect With Us

Accepted Answer

For all inquiries — from thoughtful questions to matters of detail — we welcome your message with care.General InquiriesPlease write to us at hello@sacduliv.comWhether you're reaching out about your order, a potential collaboration, or simply wish to share a note, we look forward to hearing from you.Order AssistanceIf contacting us regarding an existing order, kindly include your order number to ensure a smooth and timely response.Response TimeWe respond to all messages within 24 hours.Thank you for your trust — every message is received with attention and intention.

Question 2

How long do pre-order items take to ship?

Accepted Answer

Estimated shipping dates for pre-order items are clearly listed under each product description. While we strive to meet those timelines, logistical delays may occasionally occur. As a gesture of appreciation for your patience, we offer a discounted price on all pre-order items, which is reflected at checkout.

Question 3

How long does delivery take?

Accepted Answer

U.S. orders: Typically 3-7 business daysInternational orders: Varies by destination and customs processing

Question 4

Do you offer free shipping?

Accepted Answer

Yes - we offer complimentary standard shipping across the United States.

Question 5

Do you ship internationally?

Accepted Answer

We do. Shipping costs for international orders are calculated at checkout. Please note that international customers are responsible for all duties, taxes, and import clearance processes.

Question 6

When will I receive my refund?

Accepted Answer

Once we receive and inspect your returned item, a refund will be issued to your original payment method. You will receive a confirmation email once processed.

Question 7

How long does delivery take?

Accepted Answer

- U.S. orders: Typically 3-7 business days- International orders: Varies by destination and customs processing

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